Taxi Bill of Rights
This information, which originated from the Business Practices & Consumer Protection Authority (BPCPA) of British Columbia, may also be found posted prominently in our taxi vehicles.
As a Taxi Passenger you have the right to:
- Be picked up and transported to your stated destination by any available on-duty taxi driver
- Pay the posted rate by cash, accepted credit card, or TaxiSaver voucher
- A courteous driver who provides assistance, if requested
- Travel with an assistance dog or portable mobility aid
- A taxi that is clean, smoke free, and in good repair
- Direct the route, or expect the most economical route
- A quiet atmosphere, upon request
- A detailed receipt, when requested
As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:
- To avoid contravening a law or condition of license
- To protect your, or any passenger's, health or safety
- If the passenger is acting in an offensive manner
- If the passenger refuses to provide a deposit, if requested
Comments or Concerns about Taxi Service in Metro Vancouver
Comments/Concerns: 888.564.9963 or info@bpcpa.ca
More information: http://www.taxirights.gov.bc.ca/
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